Privacy Policy

PRIVACY AND DATA PROTECTION POLICY

Safeguarding your personal data is a priority for us. Under the General Data Protection Regulation (GDPR), which has been in force since May 25, 2018, we ensure that all data we collect is treated with the utmost confidentiality and security.

For more details on how we collect, use, and protect your data, please see our Privacy Policy below or contact us at contact@ava-exchange.com

GENERAL TERMS OF USE

Under the provisions of art. 13 of EU Regulation no. 2016/679, GDPR, as amended by D. Lgs. of August 10, 2018, n.101 and other applicable legislation, we want to inform you that:

1. Use of this website, www.ava-exchange.com, is subject to this Privacy Policy, and the User must consult the terms before each new use to check whether they agree with it.

2. The personal data provided by the User will be stored by AVA-EXCHANGE, the company responsible for the processing, for the following purposes:

2.1. Conclusion and execution of the contract relating to the products chosen by the User.

2.2. Respond to user requests.

2.3. Provide the User with information about AVA-EXCHANGE products or other GROUP companies, including, with regard to identified products, sending commercial communications by email or other equivalent automatic electronic means (such as SMS). The User can adjust their preferences in "My Account" to choose the type of products about which they wish to receive information.

3. AVA-EXCHANGE undertakes to maintain the confidentiality of the User's personal data and to guarantee the exercise of the rights of access, rectification, cancellation, and opposition by sending the letter or email indicated above.

4. The User (you) ensures that the personal data provided is truthful and accurate, undertaking to notify any changes. Any loss or damage caused to this Website, to the person responsible for the Website, or to third parties due to erroneous, inaccurate, or incomplete information in the registration forms will be the sole responsibility of the User.

5. Cookies: By accepting this privacy policy, the User consents to the use of cookies on this Website, which will be described below in Information about Cookies.

 

 

1. IDENTIFICATION

Name -  AVA-EXCHANGE (Hereinafter “AVA-EXCHANGE” or “AVA”)

Vanguarda Sedosa Unipessoal Lda 

Address - Avenida Engenheiro Duarte Pacheco,

n.º 19, R/C S4 N. 19, 

R/C S4 1070-100 Lisboa Portugal

NIF - 517895269

  

Data Protection Officer (DPO) at AVA-EXCHANGE

The DPO at AVA-EXCHANGE is the Regulatory Compliance Officer. Will be available for contact directly via email contact@ava-exchange.com

2. INFORMATION AND CONSENT

By reading this Privacy and Data Protection Policy, the User is informed about how AVA-EXCHANGE collects, processes and protects personal data provided through the forms available on the Website www.ava-exchange.com (hereinafter “ Website" or "Site"), as well as data relating to your navigation and other data that you may provide to AVA-EXCHANGE in the future.

As stipulated by current legislation on the protection of personal data, by accepting this Privacy Policy, the User grants their informed, express, accessible, and unequivocal consent for the personal data provided through the Website to be processed by AVA-EXCHANGE, which is Responsible for Treatment, unless otherwise indicated at the time of collection.

The User must carefully read this Privacy Policy, which has been drawn up in a clear and simple way, to facilitate its understanding and decide freely and voluntarily whether to provide its personal data to AVA-EXCHANGE.

3. OBLIGATION TO PROVIDE DATA

The data requested in the forms available on the Website are generally mandatory (unless the required field indicates otherwise) to fulfill the established purposes. Therefore, user requests cannot be met if they are not made available or provided correctly.

4. FOR WHAT PURPOSES WILL AVA-EXCHANGE PROCESS THE USER'S PERSONAL DATA AND HOW LONG?

The personal data collected will be processed by AVA-EXCHANGE for the following purposes:

- Manage your registration as a user on the AVA-EXCHANGE online platform, available on this Website. However, in all cases, the User must verify and validate their registration by entering their username and password.

- Management of the contracting of products selected by the User and invoicing and shipping, both in the usual contracting process and in the quick order mode.

- Manage, administer, provide, expand and improve the services the User has subscribed or registered.

- Adapt services to improve their quality for the User.

- Develop new services related to previous ones.

- Periodically send (via email) electronic communications with personalized offers, promotions, and news related to our online platform unless otherwise indicated or the User objects or revokes their consent.

- Periodically send commercial and/or promotional information about health sector products, unless otherwise indicated or the User objects or revokes their consent.

- Manage contact requests, information and queries with AVA-EXCHANGE through the channels available on the Website.

- Manage the private area of ​​users or any other contact or entity collaborating with AVA-EXCHANGE.

- Process and respond to questions sent by users.

- Maintain, support and update the Website and user-restricted content or areas.

- Resolve possible technical or other incidents related to the Website and communicate it to users.

- Manage and respond to the rights of data subjects.

- Carry out statistical reports on users' access habits and activity on the Website.

- Analyze data to create user profiles that help better define the products of interest.

- Comply with established legal obligations.

The data will be kept for the time necessary to fulfill the purposes for which it was collected, unless the User requests AVA-EXCHANGE to remove it, opposes it or revokes its consent.

5. WHAT USER DATA WILL BE PROCESSED BY THE COMPANY?

AVA-EXCHANGE will process the requested data and, in any case, those indicated as mandatory for the provision of the requested service or the contracting of the product chosen by the User. If the User does not provide the mandatory data, it will not be possible to provide the contracted products and/or services.

If the User provides data from third parties, they declare to have their consent and undertake to transmit the information contained in the Privacy Policy to the interested party, owner of said data, exempting AVA-EXCHANGE from any responsibility in this regard. However, AVA-EXCHANGE may carry out the necessary checks to confirm this fact, adopting the corresponding due diligence measures, in accordance with data protection standards.

6. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legitimacy for data processing will be:

- To register on the platform as a registered User, your consent is required.

- For contracting products and/or services offered through the Website, as well as invoicing and shipping them, the execution of the contract.

- For the management of queries, requests for information, complaints, and complaints, consent is given by the User.

- To carry out statistical reports, the legitimate interest of AVA-EXCHANGE.

- Data for marketing purposes related to AVA-EXCHANGE's own products and services will be processed based on legitimate interests recognized by legislation.

The consents obtained for the purposes mentioned above are independent, allowing the User to revoke one or more consents without affecting the others. The User may withdraw their consent to any processing without this affecting the legality of previously carried out treatments.

To revoke consent, the User can contact AVA-EXCHANGE via email at contact@ava-exchange.com

7. WHO WILL USER DATA BE SHARED WITH?

User data may be communicated to:

- Companies of the Group to which AVA-EXCHANGE belongs, exclusively for internal administrative purposes and/or for the purposes mentioned above.

- Banks and financial entities to charge for services offered.

- Entities responsible for managing the corresponding products and services, if applicable.

- Public Administration within the scope of their competencies.

- State Security Forces and Bodies, as provided for by law.

Furthermore, the data may be accessible to AVA-EXCHANGE suppliers, whose access is necessary to comply with legal obligations and/or provide services related to the aforementioned purposes. These suppliers will only use the data that have been previously informed by AVA-EXCHANGE for their own purposes.

8. HOW LONG DO WE KEEP USER DATA?

The personal data provided by the interested party for the formalization and management of the contractual relationship will be kept for the legally established period, regardless of the cause of termination.

For processing such as User registration and sending commercial communications, the data will be kept as long as the User does not object to such processing.

Regarding requests for information and consultations, data will be kept for the legally established period.

9. USER RESPONSIBILITY

The User:

- You guarantee that you are over 18 years old and that the data provided to AVA-EXCHANGE is true, accurate, complete, and updated. For these purposes, the User is responsible for the veracity of the data communicated and will keep the information updated to reflect their actual situation.

- Guarantee that you have informed third parties, if you have provided their data, about the aspects contained in this document. You also guarantee that you have obtained authorization to provide the data to AVA-EXCHANGE for the indicated purposes.

- You will be responsible for false or inaccurate information provided through the Website and for any direct or indirect damages that this may cause to AVA-EXCHANGE or third parties.

10. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which AVA-EXCHANGE processes personal data provided by Users is to send electronic communications about relevant products, services, promotions, offers, events, or news. Whenever this type of communication is made, it will be directed exclusively to users who have yet to opt out of receiving such information. In the case of users who purchase products offered through the Website, electronic communications will be sent as long as they have not previously expressed their refusal to receive them.

If the User wishes to stop receiving commercial or promotional communications from AVA-EXCHANGE, they may request to cancel the service by sending an email to contact@ava-exchange.com or indicating their refusal through the means available to the User or on the opt-out option provided in each commercial communication sent.

Likewise, you can oppose and/or revoke your consent, being informed of the means to do so in each commercial communication sent.

11. EXERCISE OF RIGHTS

The User can send a letter to the address indicated in the header of this Policy or an email to contact@ava-exchange.com with the reference "Data Protection", attaching a copy of their identity document (identity card or card citizen), at any time and free of charge, to:

- Revoke the consents granted.

- Obtain confirmation as to whether AVA-EXCHANGE is processing personal data relating to the User or not.

- Access your personal data.

- Rectify inaccurate or incomplete data.

- Request the deletion of data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

- Obtain from AVA-EXCHANGE the limitation of data processing when any of the conditions set out in data protection regulations are met.

- Request portability of your data.

Submit a complaint regarding the protection of your personal data with the surveillance authority in your region.

12. SAFETY MEASURES

AVA-EXCHANGE will treat the User's data in an absolutely confidential manner and maintain its secrecy, as provided for in applicable legislation, adopting the necessary technical-organizational measures to guarantee the security of the data and prevent its alteration, loss, processing or access unauthorized, considering the state of technology, the nature of the data stored and the risks to which they are exposed.

13. CHANGES TO THE PRIVACY AND DATA PROTECTION POLICY

Periodically, AVA-EXCHANGE will revise this privacy policy as necessary to comply with legal or technological requirements. All modifications will be made available on this same online page. Therefore, we advise you to consult this document regularly to stay informed.

Last updated Nov 20, 2024.