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Free shipping for orders over €500.00 within the EU
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Shipping Policy

Ava Exchange offers free ground shipping on all orders over € 500,00 throughout the European Union including the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. For orders below € 500, 00 there will be a minimum shipping fee of € 50,00 the exact amount of the fee depends on the package weight. 

Ava Exchange can ship your order the same day your account is approved. Account approval takes up to 3 working days. Orders placed before 12:00 CET are shipped the same day, Orders placed after 12:00 CET are shipped the next working day. If all items from your order are not in stock, dispatch will typically be 3-6 working days later, unless otherwise notified. Once your order has shipped, you will receive a confirmation email with a tracking number. All orders are sent via DHL Express, with delivery within 1-3 days across the EU.

Lost parcels & delayed shipments:

 The maximum delivery time is sixty (60) working days, as established by law. However, it is very unusual that a delivery will take more than 1-2 business days in EU. If your package is delayed or missing a scan, we kindly ask you to contact us here. We will then open an inquiry with our shipping partner to investigate the issue. Please note that we are unable to resend or refund a package until the sixty (60) working day period has elapsed.

Packages held by customs:

 Please be aware that it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office to either arrange for its release or to reject it and have it returned to us. Once we receive the returned package, we will issue a refund for the products. Please note that refunds can only be processed once we have received the returned package - we cannot take responsibility for any seized goods.